Essentially, the system is a Court of Equity, aimed at fairness and inexpensive, prompt justice.If both parties to a claim are present in court, each is given an opportunity to present his or her case (without the aid of a lawyer). The commissioner also questions them, in order to establish the facts, and to make a fair decision - indeed, to avoid "rough justice"
The system is strictly for the use of private individuals, and Sect 7 of the Small Claims Courts Act (no. 61 of 1984) specifically excludes access, as Plaintiff, to "juristic persons" such as public and private companies, CCs, Bodies Corporate etc. Access is also denied to Trusts.